Returns, Exchanges and Refunds
Hopefully it will be love at first sight when you open your Sable Cloud package, but if for any reason you are unhappy with your item, please contact us immediately by emailing [email protected] (within 14 days of receiving your item(s)).
If your order is faulty - If your order contains an item that is faulty, you must contact us within a reasonable timeframe to report the fault. You may be required to provide proof of the fault.
In most cases a full refund or exchange will be offered, depending on the timeframe. If requested, the faulty item must be returned to Sable Cloud Jewellery. The cost of postage both to and from the customer will be refunded in cases of faulty items.
If you change your mind - If you change your mind about an item you have purchased, you must contact us in writing within 14 days of receiving the goods ordered to request a refund or exchange. We will accept returns on items that have not been worn or damaged in any way, with their original packaging.
Please note these items are non-returnable.
- Pierced jewellery, such as earrings.
- Sale or promotional items.
For information on how to return an item please refer to our Returns and Exchanges page.
The cost of returning any goods is the responsibility of the buyer. We advise that item(s) are shipped back using an insured method of postage such as Special Delivery service (UK) and your country’s equivalent of International Tracked & Signed for (Europe and Rest of World). Any loss or damage of item(s) while in transit to us may mean that we are unable to offer you a full refund. We can only process refunds or exchanges once item(s) is/are with us, and not in transit to us. Return shipping costs are non-refundable.
If you return goods without notifying us or without including a completed returns form, we may find it difficult to match the goods with your order and your refund may be delayed.
It is your statutory duty to take reasonable care of the goods until they are returned to us.
Please note that we can only process items for returns, exchanges or refunds that have been bought from Sable Cloud Jewellery.
Promotional Codes and Special Offers
We love to offer you promotions and special offers from time to time (be sure to sign up to our Newsletter to stay informed). Please remember that any promotion is only valid when shopping via sablecloudjewellery.co.uk directly, and must be for a qualifying order (check the guidelines set out within the promotional offer you have received).
Any free items received as a result of a promotional offer are non-returnable and non-refundable. If your order included products that qualified for such an offer and those products are returned for a refund or exchange, then the promotional gift must also be returned (all products must meet our returns, refunds and exchange criteria. Please read Returns, refunds and exchange for more information).
Promotional codes and special offers may not be used in conjunction with any other promotional code, special offer or already discounted items. All promotions are subject to availability and Sable Cloud Jewellery reserve the right to cancel a promotion or reject a redemption of a promotional code or special offer when our stated Terms and Conditions are not met.
A promotion or special offer has no cash value and cannot be redeemed for cash or benefits in kind such as gift vouchers. Where a promotion requires a minimum spend redemption is only permitted in respect of the purchase of the qualifying products detailed within the promotional information.
Sable Cloud Jewellery reserve the right to cancel any promotion or special offer and reject redemption of a promotion if it reasonably believes that a promotion is being used unlawfully or illegally.